For many years, I was a dependable seller on Cardmarket, among Europe’s most notable platforms for buying and selling cards. I preserved a perfect name — over 400 positive assessments, zero disputes, and constant, professional company. But 1 unjustified dispute, handled by Cardmarket employees associates Silvia Parravano and Christian Tobehn, altered every little thing. in this post, I'll share my particular working experience, clarify the structural flaws in Cardmarket's dispute process, and situation a stark warning to other sellers.

A Clean report constructed in excess of many years

A Proven vendor With 100% optimistic responses

prior to the incident, I had been particularly the type of seller every single marketplace values. I stated investing playing cards correctly, explained circumstances transparently, and delivered immediately. I by no means obtained a single grievance — only praise.

the value of have faith in on Cardmarket

standing is anything for sellers on Cardmarket. a single slip-up — even one which isn’t your fault — can hurt a long time of hard work. That’s what makes my Tale so alarming for Some others running on the platform.

The Dispute That Shattered My Standing

customer Ordered the incorrect Card, Then Blamed Me

The trouble began when a purchaser ordered a card shown specifically by title, established, and situation. Upon getting it, they falsely claimed I'd sent the “wrong version” — Inspite of obvious listing proof showing I hadn’t.

Proof dismissed by Support

I submitted screenshots of your listing, card version, and situation to demonstrate my precision. But Cardmarket assist, precisely Silvia Parravano, dismissed the details. in lieu of examining the listing or requesting clarification, she instantly sided with the customer.

Silvia Parravano’s Mishandling with the Dispute

No good Investigation

Silvia’s choice was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She only blocked my account. No hearing. No second belief. No charm.

No Warning, No conversation

What manufactured this even worse was the suddenness in the action. I had been locked away from my account overnight. My appeals — asking for a review or escalation — ended up fulfilled with automatic responses or silence. Silvia Parravano exercised comprehensive authority with no accountability.

Christian Tobehn’s Role: Reinforcing the Bias?

Reinforcing precisely the same Pattern

In observe-ups, my case was also noticed by Christian Tobehn, One more member of Cardmarket's help staff. regrettably, instead of reviewing the facts objectively, he doubled down on Silvia’s judgment. once again, no clarification, no transparency, just automatic deflections along with a long lasting ban.

A Pattern of vendor Disregard

Are truthful Sellers staying Silenced?

After this practical experience, I began investigating on the internet message boards and Local community threads. I immediately found I wasn’t by yourself. Dozens of long-time sellers noted very similar ordeals — many involving Silvia Parravano.

a standard theme? customers usually gain, even though Completely wrong — and sellers are left voiceless.

How This Hurts the whole Market

when platforms must secure potential buyers, ignoring evidence from straightforward sellers contributes to a broken ecosystem. When rely on is a person-sided, lousy actors make the most, realizing they’ll be shielded by biased aid agents.

the challenge: No Oversight, No Appeal

insufficient Transparency in Cardmarket’s technique

quite possibly the most alarming concern is definitely the absence of an appeals system. the moment staff like Silvia or Christian make a decision, it’s closing. There’s no next overview, no accountability, and no way to revive entry to your account — no matter how sturdy your proof is.

danger of Abuse and Blackmail

In my scenario, I had been indirectly coerced into refunding a Wrong declare — or drop my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.

Financial and psychological outcomes

organization Loss right away

I invested many years in building my vendor profile. more info all of that effort was wiped out instantaneously, as well as likely upcoming cash flow. My vendor dashboard, buy history, and loyal buyer foundation — all long gone.

Emotional Toll on the dependable vendor

This wasn’t just a business strike. It was demoralizing. to get handled like a fraud immediately after decades of integrity was emotionally devastating. I followed each individual rule, and still obtained punished.

What Cardmarket should Do to get back Trust

System Reforms Are Urgently required

If Cardmarket would like to keep high-quality sellers and stop future abuse, it need to:

• ✅ Introduce a clear appeal method for blocked accounts

• ✅ demand disputes to be reviewed by at the least two independent aid agents

• ✅ Train team like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ safeguard sellers who post apparent, factual proof

• ✅ Establish accountability metrics for employees selections

with no these adjustments, trustworthy sellers will carry on for being collateral problems inside a process that blindly favors customers.

closing Thoughts: Be cautious, continue to be Documented

should you be now promoting on Cardmarket, don’t assume your best record will secure you. You're generally one particular buyer complaint — even a Wrong a single — from becoming silenced.

defend yourself by:

• Taking screenshots of each listing

• Archiving interaction with purchasers

• Backing up your account information regularly

• making ready for disputes — Even though you do nothing at all Mistaken

Conclusion: 

My encounter with Silvia Parravano and Christian Tobehn should function a significant warning to everyone making use of Cardmarket. I believed inside the platform. I played by the rules. And I continue to received eradicated with out induce.

If Cardmarket proceeds to ignore seller legal rights, additional trustworthy sellers will stroll absent. And when that comes about, the System won’t just eliminate sellers — it’ll drop its reliability.

Has one thing related happened to you? Share your experience and assistance raise recognition. Sellers have earned improved.