For many years, I used to be a trusted seller on Cardmarket, one of Europe’s most notable platforms for trading cards. I maintained a perfect status — over four hundred optimistic assessments, zero disputes, and reliable, Skilled provider. But a person unjustified dispute, taken care of by Cardmarket employees customers Silvia Parravano and Christian Tobehn, changed anything. in the following paragraphs, I'll share my individual knowledge, clarify the structural flaws in Cardmarket's dispute approach, and difficulty a stark warning to other sellers.

A thoroughly clean Record Built more than yrs

A Proven Seller With one hundred% beneficial comments

Before the incident, I was particularly the type of vendor each individual marketplace values. I stated investing cards read more properly, explained disorders transparently, and delivered instantly. I hardly ever gained one criticism — only praise.

The Importance of belief on Cardmarket

name is anything for sellers on Cardmarket. one particular slip-up — even one which isn’t your fault — can hurt decades of labor. That’s what helps make my story so alarming for Some others working about the System.

The Dispute That Shattered My Standing

purchaser Ordered the incorrect Card, Then Blamed Me

The trouble started out whenever a customer requested a card stated precisely by identify, set, and situation. Upon receiving it, they falsely claimed I'd despatched the “Erroneous Model” — Regardless of crystal clear listing evidence displaying I hadn’t.

evidence disregarded by aid

I submitted screenshots of the listing, card Edition, and ailment to prove my accuracy. But Cardmarket aid, precisely Silvia Parravano, ignored the specifics. in lieu of reviewing the listing or requesting clarification, she instantly sided with the client.

Silvia Parravano’s Mishandling from the Dispute

No reasonable Investigation

Silvia’s conclusion was unilateral. She didn’t accept my evidence or ask for any counterevidence from the customer. She just blocked my account. No hearing. No second opinion. No attractiveness.

No Warning, No Communication

What made this even worse was the suddenness in the motion. I used to be locked outside of my account overnight. My appeals — requesting an assessment or escalation — have been achieved with automatic responses or silence. Silvia Parravano exercised entire authority without any accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing a similar Pattern

In follow-ups, my case was also witnessed by Christian Tobehn, A further member of Cardmarket's aid staff. sadly, as opposed to examining the details objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections and a long lasting ban.

A sample of Seller Disregard

Are truthful Sellers getting Silenced?

right after this experience, I began investigating on the net boards and Group threads. I swiftly learned I wasn’t on your own. Dozens of prolonged-time sellers claimed comparable ordeals — several involving Silvia Parravano.

A common theme? purchasers often get, regardless if Improper — and sellers are left voiceless.

How This Hurts your complete Market

even though platforms must safeguard consumers, disregarding evidence from genuine sellers causes a broken ecosystem. When have faith in is one particular-sided, lousy actors make the most, figuring out they’ll be shielded by biased aid agents.

the situation: No Oversight, No enchantment

deficiency of Transparency in Cardmarket’s method

quite possibly the most alarming issue is definitely the absence of the appeals procedure. Once team like Silvia or Christian make a choice, it’s remaining. There’s no next critique, no accountability, and no way to restore use of your account — no matter how potent your evidence is.

Risk of Abuse and Blackmail

In my scenario, I had been indirectly coerced into refunding a Wrong claim — or shed my account fully. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.

fiscal and Emotional effects

small business Loss Overnight

I invested yrs in making my seller profile. all of that hard work was wiped out right away, in conjunction with possible future earnings. My seller dashboard, purchase heritage, and loyal buyer base — all long gone.

psychological Toll on the reliable Seller

This wasn’t just a business hit. it had been demoralizing. for being treated similar to a fraud soon after many years of integrity was emotionally devastating. I adopted each and every rule, and even now got punished.

What Cardmarket Must Do to Regain rely on

Platform Reforms Are Urgently wanted

If Cardmarket hopes to keep high-quality sellers and prevent future abuse, it should:

• ✅ Introduce a transparent attraction approach for blocked accounts

• ✅ have to have disputes to become reviewed by at the very least two unbiased support agents

• ✅ educate staff members like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ safeguard sellers who submit very clear, factual evidence

• ✅ set up accountability metrics for workers choices

without the need of these adjustments, genuine sellers will continue for being collateral damage within a procedure that blindly favors consumers.

remaining views: Be Wary, Stay Documented

when you are at this time promoting on Cardmarket, don’t presume your best document will safeguard you. you might be often a single purchaser grievance — even a Phony a single — from being silenced.

shield on your own by:

• getting screenshots of every listing

• Archiving interaction with buyers

• Backing up your account data regularly

• Preparing for disputes — even if you do nothing at all Mistaken

Conclusion: 

My working experience with Silvia Parravano and Christian Tobehn must serve as a serious warning to everyone applying Cardmarket. I believed in the System. I played by The foundations. And that i however received taken out without having lead to.

If Cardmarket continues to disregard seller legal rights, a lot more reputable distributors will walk away. And when that transpires, the platform gained’t just eliminate sellers — it’ll lose its reliability.

Has a thing similar transpired to you? Share your practical experience and assistance increase recognition. Sellers have earned superior.