For a long time, I had been a dependable vendor on Cardmarket, considered one of Europe’s most popular platforms for investing cards. I maintained a wonderful track record — about four hundred positive testimonials, zero disputes, and reliable, Experienced services. But 1 unjustified dispute, managed by Cardmarket staff members customers Silvia Parravano and Christian Tobehn, improved all the things. in this post, I'll share my private experience, explain the structural flaws in Cardmarket's dispute approach, and problem a stark warning to other sellers.

A Clean file crafted around decades

A confirmed Seller With a hundred% optimistic suggestions

ahead of the incident, I had been accurately the type of seller each Market values. I listed trading playing cards accurately, explained circumstances transparently, and delivered promptly. I hardly ever received an individual grievance — only praise.

the necessity of have confidence in on Cardmarket

track record is every thing for sellers on Cardmarket. a person oversight — even one which isn’t your fault — can hurt decades of hard work. That’s what helps make my story so alarming for Other folks working over the System.

The Dispute That Shattered My Standing

purchaser Ordered the Wrong Card, Then Blamed Me

The difficulty started off when a consumer purchased a card detailed exactly by identify, set, and issue. on receiving it, they falsely claimed I had despatched the “Improper Variation” — Even with obvious listing proof displaying I hadn’t.

Proof Ignored by Support

I submitted screenshots on the listing, card version, and ailment to prove my accuracy. But Cardmarket guidance, specifically Silvia Parravano, overlooked the facts. in lieu of examining the listing or requesting clarification, she promptly sided with the buyer.

Silvia Parravano’s Mishandling in the Dispute

No Fair Investigation

Silvia’s choice was unilateral. She didn’t admit my proof or ask for any counterevidence from the client. She simply blocked my account. No hearing. No second belief. No appeal.

No Warning, No interaction

What manufactured this even worse was the suddenness of your action. I had been locked from my account overnight. My appeals — requesting an assessment or escalation — were get more info fulfilled with automatic responses or silence. Silvia Parravano exercised comprehensive authority without having accountability.

Christian Tobehn’s position: Reinforcing the Bias?

Reinforcing precisely the same sample

In observe-ups, my situation was also witnessed by Christian Tobehn, Yet another member of Cardmarket's aid team. however, as opposed to examining the facts objectively, he doubled down on Silvia’s judgment. Again, no clarification, no transparency, just automated deflections along with a everlasting ban.

A sample of vendor Disregard

Are sincere Sellers remaining Silenced?

immediately after this working experience, I started investigating on-line message boards and community threads. I promptly found I wasn’t on your own. Dozens of long-time sellers reported identical ordeals — several involving Silvia Parravano.

a standard theme? consumers constantly acquire, even though Completely wrong — and sellers are still left voiceless.

How This Hurts the Entire Market

While platforms should safeguard consumers, ignoring proof from genuine sellers results in a damaged ecosystem. When trust is 1-sided, bad actors make the most, figuring out they’ll be shielded by biased help brokers.

the trouble: No Oversight, No enchantment

not enough Transparency in Cardmarket’s System

probably the most alarming difficulty could be the absence of the appeals method. at the time personnel like Silvia or Christian make a call, it’s final. There’s no next evaluation, no accountability, and no way to revive entry to your account — Irrespective of how potent your evidence is.

danger of Abuse and Blackmail

In my case, I was indirectly coerced into refunding a false claim — or shed my account fully. That’s not dispute resolution — that’s blackmail under the guise of customer support.

fiscal and Emotional penalties

enterprise reduction right away

I invested several years in setting up my vendor profile. All that exertion was worn out instantly, coupled with prospective potential revenue. My vendor dashboard, buy historical past, and faithful purchaser base — all absent.

Emotional Toll with a Trusted Seller

This wasn’t just a business strike. It was demoralizing. to generally be dealt with just like a fraud after several years of integrity was emotionally devastating. I adopted every rule, and however acquired punished.

What Cardmarket need to Do to Regain rely on

System Reforms Are Urgently essential

If Cardmarket desires to keep quality sellers and prevent potential abuse, it should:

• ✅ Introduce a transparent attraction method for blocked accounts

• ✅ involve disputes to be reviewed by at the very least two unbiased assistance agents

• ✅ practice staff like Silvia Parravano and Christian Tobehn in neutral investigation

• ✅ defend sellers who submit distinct, factual evidence

• ✅ Establish accountability metrics for employees choices

with no these improvements, trustworthy sellers will go on for being collateral destruction in the process that blindly favors prospective buyers.

last ideas: Be cautious, continue to be Documented

in case you are now advertising on Cardmarket, don’t believe your best file will shield you. You're constantly 1 customer criticism — even a Fake just one — faraway from remaining silenced.

Protect yourself by:

• using screenshots of every listing

• Archiving interaction with buyers

• Backing up your account knowledge often

• getting ready for disputes — Even when you do practically nothing Mistaken

Conclusion: 

My expertise with Silvia Parravano and Christian Tobehn must function a serious warning to anybody working with Cardmarket. I believed from the platform. I played by the rules. And that i even now received removed without the need of lead to.

If Cardmarket carries on to disregard vendor rights, additional trusted distributors will walk away. And when that occurs, the System won’t just eliminate sellers — it’ll drop its trustworthiness.

Has some thing very similar happened to you? Share your working experience and assistance increase consciousness. Sellers have earned superior.